Rental Policies

All rental charges are for a rental period of 48 hours, unless otherwise stated on the rental contract. Please make your selection carefully. Refunds  are not given for unused items.  

RESERVATION DEPOSIT: A deposit of 25% of the rental total is required at the time of reservation. During peak months (May-October) a 50%  deposit is required to secure your order. Deposits are non-refundable.  

SECURITY DEPOSIT: A valid Visa or Mastercard is required on all rental orders. Responsibility for rental equipment remains with the client from the  time of delivery or client pick up until the time equipment is back in our possession. Please be sure that equipment is secure when not in use and  kept away from water of any kind. The credit card on file will be charged full replacement costs for any missing or damaged equipment and a copy  of the receipts will be mailed to the address on the contract. 

CHANGES AND CANCELLATIONS: Rental orders must be FINALIZED ONE WEEK prior to the pick-up date (or delivery date if your order is being  delivered) written on the rental contract. Changes cannot be made after your order has been processed. Cancellations made less than one week prior to the pick-up date are subject to a 50% restocking fee and all deposits are forfeited.  Orders placed less than one week prior to pick up must be paid in full at the time of reservation. 

LATE CHARGES: Rentals must be returned by 5:00 pm on the due date listed on your rental form, unless prior arrangements have been made. Late  charges for rentals not returned on time are effective the following day and are one-half the rental total per day. 

CARE AND USE: Do not stand on chairs. Do not stand, lean or sit on tables or any other equipment at any time.  

Propane heaters are for outdoor use only and require a minimum 10 feet ceiling clearance. For safety reasons, heaters must be monitored while in  use.  

Do not use duct tape, staples or stickers on any of our equipment.  

If you write on the glasses, please remove the writing before returning. Glasses returned with writing will be charged an additional cleaning charge.  Please do not use glassware for food, including desserts. If you choose to put food in the glassware, you must wash the glasses prior to return.  Dishes must be rinsed free of food prior to return. Items not meeting these conditions will be charged an additional cleaning fee. 

WILL CALL ORDER PICK UP AND RETURN: Please come with a clean and empty vehicle or trailer. We will not allow our equipment to be  transported in a vehicle with dirt, oil, mulch etc.  Rental equipment cannot get wet at any time. Please bring a tarp to cover equipment if there is a chance of rain and tie down straps to secure your  order. We will help load equipment. However, you are responsible for securing everything. 

DELIVERY AND PICK UP: Delivery is subject to availability and arrangements must be made at least two weeks in advance. We must have the  correct delivery address and contact information and any gate codes one week before delivery. If we arrive at the location with a locked gate and  we cannot get a hold of someone immediately, our delivery personnel will return to the store and the client will be responsible for picking up and  returning the order. Charges are based on driveway delivery. Our personnel will stack all items in one convenient, secure location. We do not haul  upstairs, downstairs or long distances. We do not provide set up or take down services. We are unable to deliver to locations with limited access,  including narrow roads, driveways and turn around areas. 

Prior to pick up all dishes, glassware, flatware, food and beverage service equipment must be rinsed clean from all food and liquid and returned to  their proper racks or storage containers. Linen must be refuse free. Please shake off all decorations and food. Make sure linen is dry before folding  and returning them to their proper containers provided. Do not place linens in plastic bags. If there is any moisture or food on the linens, they will  mildew and replacement charges will be charged to the card on file. Tables and chairs must be stacked and assembled in the area where they were  delivered. All items must be assembled in a single, secure location, ready for pick up. Items not meeting these conditions are subject to additional  charges. 

DANCE FLOOR: The dance floor must be set up on a dry, clean and level surface. It cannot be set up on dirt or gravel. Set up on a lawn is  acceptable but it must be level and dry. It is extremely important that the dance floor is kept away from any type of water source and out of the  rain. If it begins to rain after the dance floor is set up, client is responsible for tearing it down and storing it in a dry area. Due to staffing issues, we  are unable to offer set up and take down services.

NOTE TO CATERERS AND EVENT COORDINATORS: Caterers and Event Coordinators who rent on behalf of a client will be charged directly for any  necessary deposits and replacement costs. 

SEE LINEN POLICY AND CLEANING INSTRUCTIONS FOR MORE DETAILS. 

BY RENTING OUR EQUIPMENT, THE CLIENT AGREES TO THESE TERMS. FAILURE TO RETURN RENTED EQUIPMENT IS CONSIDERED THEFT AND IS  PUNISHABLE BY LAW.

UPDATED 2/10/22