Updated Linen Policy

**** PLEASE READ CAREFULLY***

Every effort is made to ensure that our linens are sent out in excellent condition. If you notice a problem with your order, please contact us immediately at 530.823.8310 so that we can make a note of the situation and do what we can to correct it. Otherwise, we will assume that everything is fine at the time of the rental. Rental prices ARE NOT deducted from the replacement charge. A copy of our replacement charges is available upon request.

All linens will be counted and inspected for damage upon return. Damage includes, but is not limited to, CANDLEWAX* (SEE BELOW), BURNS, TEARS, CUTS, HOLES, MILDEW, INK or UNUSUAL STAINS (insert Bill Clinton joke here (silly webmaster)) and MISSING LINEN. Linen returned heavily soiled which requires heavy stain treatment and washing more than one time will be charged a cleaning fee of 20% of the linen total, with a minimum charge of $20. Please do not launder the linen. We are able to remove most stains, however, IF LINEN IS DAMAGED DUE TO ANY OF THE ABOVE REASONS, YOU WILL BE CHARGED FOR REPLACEMENT.

*REGARDING CANDLES AND WAX: DO NOT USE WAX CANDLES WITH AN OPEN FLAME WITH OUR LINEN. Please use battery operated candles only. IF LINEN IS RETURNED WITH WAX STAINS THEY WILL NOT BE LAUNDERED. INSTEAD, DAMAGES WILL BE CHARGED AND THE LINEN IS YOURS TO KEEP.

BEFORE RETURNING LINEN, MAKE SURE IT IS REFUSE FREE AND DRY. There is a $20.00 replacement fee for any bins not returned. Small linen orders can be neatly folded and returned in cardboard boxes or paper bags. DO NOT return linens in plastic bags of any kind. 

DO NOT STAPLE LINENS TO THE TABLES!

NOTE TO CATERERS AND EVENT COORDINATORS: Caterers and Event Coordinators who rent on behalf of a client will be charged directly for any necessary replacement costs. It is then your responsibility to get reimbursed from your client.

We require a Visa or MasterCard as a security deposit. If we must charge for replacement/damages, the credit card on file will be charged and receipts will be mailed to you. Linen will then be held for TWO WEEKS for pick-up. After two weeks, linens will be discarded. By renting our linen, you agree to these terms.